We want you to be 100% satisfied with our Products. If you are not fully satisfied with any part of your purchase or order we will fully refund your money for any items unused, unopened and returned and received in good order. If you are unhappy with a product that you purchased from Halloween HQ for any reason, simply let us know within 30 days.


Unopened products purchased in our mail order system within 30 days of the request can be returned for a full refund. Please note that the refund will reflect the price paid in your order and can only be applied to the form of payment used for the purchase. If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount. Free promotional items and gift cards are not returnable. Promotional pricing will be used in determining refund amounts. All shipping charges paid by the customer to receive the order will not be applied to the refunded total.

Return shipping costs are the responsibility of the customer, and refunds will be applied after the returned product is received.

To return your unopened and in a saleable items, you should post to: 

Halloween HQ Returns
PO BOX 13250
Lifford Mail Centre
F93 VX94

Please note we cannot offer refunded on masks, wigs, make up, tights and any undergarments for hygiene reasons.

Customer Support can be reached at support@halloweenhq.com


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